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Terms & Conditions

These terms and conditions apply to your use of our website at (this site) and every order you make. We understand that legal documents such as these can be difficult to understand. For that reason, we have worked with Plain English Campaign to make sure these terms and conditions are easy to understand.


We are Pharmaplus Pharmaceuticals Limited, trading as Pharmaplus Pharmacies, a limited company registered in Kenya. Our business is based in Kenya.

We are Kenya’s largest online pharmacy.

We may change these terms and conditions from time to time.

Registration, accepting these terms and conditions, and our contract with you

Your use of this site, and any order you make on it, is governed by Kenyan law and any legal action can only be taken in the Kenyan courts.

You will become the owner of, and be responsible for, the products when we dispatch them. You will be responsible for keeping to any restrictions relating to receiving and using the products.

To register with and use this site you must be over 18 and the details which you give us must be true. You will be responsible for your use of this site and for your orders, so please make sure that you keep your log-in details secure so that nobody can misuse them.

We have taken care in preparing the content of this site. We have no liability for warranties of any kind relating to the content of this site, as far as is allowed by law.

Any links on this site to other websites are provided for your interest only. We have no control over these sites and so we have no responsibility or liability for their content. The links do not imply that we approve or agree with the content of any linked site.

If any of these terms and conditions cannot be enforced, this will not affect the remaining terms and conditions.

Once you have placed an order, the order is processed manually at the premises.

Orders and payment

We may accept or refuse any order without giving a reason. Our confirmation email only confirms that we have received your order. There is no contract between you and us until we send you an invoice.

We will usually take your payment when we dispatch the goods (except for payments using PayPal, which are taken from your customer account when you place the order). If your payment is rejected or returned for any reason, you must immediately make the payment by another method.

If we do not receive full payment for an order, we will add reasonable collection charges or solicitors' fees (or both) to your customer account with us.

These terms and conditions do not affect your legal rights as a consumer.

All offers on this site only apply while stocks last.

Items that have a best before date will be delivered with a minimum of three months. If you are stocking up or placing a multipack order that will last longer than 3-months, please contact our  team.

Returning your items

You cannot return the following unless they are damaged or faulty.

·         Goods which have been mixed after delivery and cannot be separated

·         Perishable items (that is, items that naturally deteriorate)

·         Items with a protective seal that has been broken or removed (due to health-protection or hygiene reasons)

·         Medicines or services provided on prescription

Please note, this does not affect your legal rights. You have the same rights as any consumer.

Where do I send returns?

Once you've told our Customer Care team about returning your items, please post them to:

Pharmaplus Pharmaceuticals Limited
Aryan Center,
Mombasa Road,


Unfortunately, we cannot pay the costs of returning your items, and will not be liable for any damages caused in the post. These terms do not apply to faulty or damaged goods.

Make sure that any items you return are securely packaged. We recommend you send all returned items by ‘Signed for’ or ‘Tracked’ delivery.

How long will it take to process my refund?

We aim to process your refund within 3-5 days of receiving the returned goods. However, it can take up to 14 days for you to receive the refund, which will be made by the payment method you used to pay for the goods. Once you've told our Customer Care team that you are returning the goods, you have a legal duty to keep them in a good condition and return them at your expense.

We can deduct an amount from the refund to reflect any loss of value of the goods. This deduction may be equal to the full cost of the goods if the loss in value is the result of unnecessary handling by you. The extent to which you can handle goods is the same as it would be if you were assessing them in a shop before buying them.

Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we will refund the full amount you paid for the goods, including the basic delivery charge, within 14 days of you telling our Customer Care team about the return or providing proof that you have returned the goods, whichever is earlier.

Marketing and promotions

Voucher codes

You can only use one voucher code per order.

Free delivery offers apply to Kenyan deliveries only.

Further conditions and exclusions may apply. Read the terms and conditions of the relevant offer for further details.

Multi-buy promotions

For multi-buy offers (for example, 'buy one get one free' and '3 for 2') the free or discounted item will be whichever item is the cheapest. Multi-buy offers are only available for orders dispatched within the Kenya. The 10% off welcome code is valid only for customers signing up to marketing for the first time. Minimum spend of KSh‌3,914 applies. All offers apply only while stock is available, and we can end an offer early if we sell out of the relevant items before the date the offer was due to end.

From time to time we may decide to limit the amount of any particular product that you can buy. If we do, we will make this clear when you go to ‘checkout’.

Product Review

All reviews will be submitted for approval. Reviews that do not relate to that product, mention service or could be deemed offensive will not be published. If you have feedback relating to service please clickhere to be taken through to our customer service team.

Your privacy

Your privacy is important to us. Please see our Privacy policy for details of what information we collect and how we will use and protect it. We will process your personal information in line with our Privacy policy. We may check your identity and credit rating with any third-party providers of information.

Intellectual property

We own the copyright of all designs, text, graphics and formatting on this site. You can copy or print parts of this site only for your own personal, non-commercial use. All brand names, product names, service names, titles and copyrights used on this site belong to their respective holders. We do not give you permission to use them.

Contacting us

You can phone us on 0793560460 or email us at

Changes to these terms and conditions

These terms and conditions were last updated on 18th November 2021