These terms and
conditions apply to your use of our website at pharmapluspharmacies.co.ke (this
site) and every order you make. We understand that legal documents such as
these can be difficult to understand. For that reason, we have worked with
Plain English Campaign to make sure these terms and conditions are easy to
understand.
Introduction
We are Pharmaplus
Pharmaceuticals Limited, trading as Pharmaplus Pharmacies, a limited company
registered in Kenya. Our business is based in Kenya.
We are Kenya’s largest
online pharmacy.
We may change these
terms and conditions from time to time.
Registration, accepting these terms and
conditions, and our contract with you
Your use of this site,
and any order you make on it, is governed by Kenyan law and any legal action
can only be taken in the Kenyan courts.
You will become the
owner of, and be responsible for, the products when we dispatch them. You will
be responsible for keeping to any restrictions relating to receiving and using
the products.
To register with and
use this site you must be over 18 and the details which you give us must be
true. You will be responsible for your use of this site and for your orders, so
please make sure that you keep your log-in details secure so that nobody can
misuse them.
We have taken care in
preparing the content of this site. We have no liability for warranties of any
kind relating to the content of this site, as far as is allowed by law.
Any links on this site
to other websites are provided for your interest only. We have no control over
these sites and so we have no responsibility or liability for their content.
The links do not imply that we approve or agree with the content of any linked
site.
If any of these terms
and conditions cannot be enforced, this will not affect the remaining terms and
conditions.
Once you have placed
an order, the order is processed manually at the premises.
Orders and payment
We may accept or
refuse any order without giving a reason. Our confirmation email only confirms
that we have received your order. There is no contract between you and us until
we send you an invoice.
We will usually take
your payment when we dispatch the goods (except for payments using PayPal,
which are taken from your customer account when you place the order). If your
payment is rejected or returned for any reason, you must immediately make the
payment by another method.
If we do not receive
full payment for an order, we will add reasonable collection charges or
solicitors' fees (or both) to your customer account with us.
These terms and
conditions do not affect your legal rights as a consumer.
All offers on this
site only apply while stocks last.
Items that have a best
before date will be delivered with a minimum of three months. If you are
stocking up or placing a multipack order that will last longer than 3-months,
please contact our team.
Returning your items
You cannot return the
following unless they are damaged or faulty.
·
Goods which have been
mixed after delivery and cannot be separated
·
Perishable items (that
is, items that naturally deteriorate)
·
Items with a
protective seal that has been broken or removed (due to health-protection or
hygiene reasons)
·
Medicines or services
provided on prescription
Please note, this does
not affect your legal rights. You have the same rights as any consumer.
Where do I send returns?
Once you've told our
Customer Care team about returning your items, please post them to:
Pharmaplus
Pharmaceuticals Limited
Aryan Center,
Mombasa Road,
Nairobi,
Kenya.
Unfortunately, we
cannot pay the costs of returning your items, and will not be liable for any
damages caused in the post. These terms do not apply to faulty or damaged
goods.
Make sure that any
items you return are securely packaged. We recommend you send all returned
items by ‘Signed for’ or ‘Tracked’ delivery.
How long will it take to process my refund?
We aim to process your
refund within 3-5 days of receiving the returned goods. However, it can take up
to 14 days for you to receive the refund, which will be made by the payment
method you used to pay for the goods. Once you've told our Customer Care team
that you are returning the goods, you have a legal duty to keep them in a good
condition and return them at your expense.
We can deduct an
amount from the refund to reflect any loss of value of the goods. This
deduction may be equal to the full cost of the goods if the loss in value is
the result of unnecessary handling by you. The extent to which you can handle
goods is the same as it would be if you were assessing them in a shop before
buying them.
Under the Consumer
Contracts (Information, Cancellation & Additional Charges) Regulations
2014, we will refund the full amount you paid for the goods, including the
basic delivery charge, within 14 days of you telling our Customer Care team
about the return or providing proof that you have returned the goods, whichever
is earlier.
Marketing and promotions
Voucher
codes
You can only use one
voucher code per order.
Free delivery offers
apply to Kenyan deliveries only.
Further conditions and
exclusions may apply. Read the terms and conditions of the relevant offer for
further details.
Multi-buy
promotions
For multi-buy offers
(for example, 'buy one get one free' and '3 for 2') the free or discounted item
will be whichever item is the cheapest. Multi-buy offers are only available for
orders dispatched within the Kenya. The 10% off welcome code is valid only for
customers signing up to marketing for the first time. Minimum spend of KSh3,914
applies. All offers apply only while stock is available, and we can end an
offer early if we sell out of the relevant items before the date the offer was
due to end.
From time to time we
may decide to limit the amount of any particular product that you can buy. If
we do, we will make this clear when you go to ‘checkout’.
Product Review
All reviews will be
submitted for approval. Reviews that do not relate to that product, mention
service or could be deemed offensive will not be published. If you have
feedback relating to service please clickhere to be taken through to our customer service team.
Your privacy
Your privacy is
important to us. Please see our Privacy
policy for details of what information we collect and how we
will use and protect it. We will process your personal information in line with
our Privacy policy. We may check your identity and
credit rating with any third-party providers of information.
Intellectual property
We own the copyright
of all designs, text, graphics and formatting on this site. You can copy or
print parts of this site only for your own personal, non-commercial use. All
brand names, product names, service names, titles and copyrights used on this
site belong to their respective holders. We do not give you permission to use
them.
Contacting us
You can phone us
on 0793560460 or email us at contactus@pharmaplus.co.ke
Changes to these terms and conditions
These terms and
conditions were last updated on 18th November 2021